Returns and Exchanges Are a Breeze | GoKeyless

Returns

30 Day Returns

We make the returns process simple. You have 30 days to return your products, so don’t feel rushed. Try contacting our Technical Support Department before returning/exchanging your product: (937) 247-9327. We offer technical support for the majority of our products, and if for any reason our in-house technicians cannot help you, we will direct you to the people who can.

Wrong Item, Color, or SIze

It is extremely rare, but if you receive a package with a product that is different than what you ordered please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

Please be prepared with your order number and a list of the products before contacting us.

Exchange an Item

In our busy lives it’s easy to unknowingly order the wrong color, or enter in the wrong information when placing your order.

Unlike other vendors, we understand how this can happen and we don’t give you grief over it! Follow the instructions of our Official Return/Exchange Procedure

Cancel or Change My Order

Once you have clicked “Submit My Order” we can cancel or change your order prior to shipping. Our process is designed to fill and ship your items with as little delay as possible so we suggest that these requests be made immediately by contacting [email protected] or calling us at 937-247-9327. You may also choose to return/exchange your order by following the instructions of our Official Return/Exchange Procedure.

Damaged or Defective Goods

It is extremely rare, but if you receive an item that is damaged or defective upon arrival please contact us immediately. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

Please be prepared with your order number and a detailed description of the damage or defect before contacting us.

Official Returns / Exchange Policy & Procedure

Return must be requested within 30 days of original order date.
New Condition: The lock cannot have been installed and it must be in its original packaging just like it was received. All instructions and templates must be returned as well. Product orders returned to us with packaging that has been opened are subject to a 25% re-stocking fee. Please do not send back installed products as we can’t accept these and we would need to return the product back to you.
The items need to be returned just like they were sent: inside of another protective box. Do not use the original product box as the return shipping box. Shipping labels, writing, or tape on the original product box it will result in a restocking fee and possibly void the return.
We do not accept returns/exchanges of Keyed Alike orders. This applies to standard and IC/removable core cylinders.
Services Rendered such as code setting, programming, and keying alike are non-refundable items.
Third party services purchased outside of GoKeyless will not be reimbursed, including but not limited to locksmiths, installers, and other trade professionals.
We do not accept returns/exchanges of special orders.
We do not accept returns/exchanges of orders with 12 or more of the same item. See our policy for orders with 12 or more item.

Send an email to [email protected] with the following information:

Name
Order #
Phone Number
Which product you would like to return/exchange
Reason for return
Trouble Ticket # (if applicable)
Date Stamp on Lock* (Alarm Lock Trilogy locks only)
Have the items been installed/used?

Wait for a reply from us. We will respond within one business day.

If your return/exchange request meets the conditions mentioned above, you will be given a RMA#. This is the authorization to return your product to us.

Return Address:

GoKeyless
RMA# XXXXXXXXXX
2053 Lyons Rd
Miamisburg, OH 45342

RMA#’s are valid for 15 days from the date issued, the product must be returned to us by this date.
You may use any shipping carrier of your choice. We are not responsible for any shipping costs when returning the product to us.
We suggest that you insure the package. We are not responsible for lost packages.
New Condition: The lock cannot have been installed and it must be in its original packaging just like it was received. All instructions and templates must be returned as well. Product orders returned to us with packaging that has been opened are subject to a 25% re-stocking fee. Please do not send back installed products as we can’t accept these and we would need to return the product back to you.
The items need to be returned just like they were sent: inside of another protective box. Do not use the original product box as the return shipping box. If you put shipping labels, writing, or tape on the original product box it will result in a restocking fee and possibly void the return.
The RMA# needs to be clearly displayed on the return label. If you ship a return to us that does not have an RMA# or Exchange# you may not receive credit for the items and thus not receive a refund. If we are actually able to find out who shipped the return, it will be subject to a restocking fee.

Once we receive the return we will promptly review the product’s condition. If all of the conditions are met, we will refund your purchase minus the price of the shipping. Refunds are issued by our Accounting Department approximately 1 week after the returned package has been recieved and processed.

Other Conditions

Any product purchased against the recommendation of a GoKeyless representative will void the return policy i.e. cylindrical lock is purchased rather than a mortise when it is explained that only a mortise lock will work.
Services Rendered such as code setting, programming, and keying alike are non-refundable items.
Third party services purchased outside of GoKeyless will not be reimbursed, including but not limited to locksmiths, installers, and other trade professionals.
Morning Industry locks must be unopened and in original packaging when returned to us for a full refund. Once the plastic packaging seal is broken, the items are not resalable.

Orders with 12 or more of the same item

Many of our customers need dozens, and sometimes hundreds, and thousands of items. When your project calls for 12 or more items, contact us to order just one item, try it out to be sure it’s exactly the one you want, then contact us again to proceed with the balance of your order.

Only available for orders of locks (does not include accessory items)
Items must be in stock and listed on our website.

For the complete terms regarding guarantees and warranties see GoKeyless Terms of Sale and Use of Website