- Return must be requested within 30 days of original order date.
- New Condition: The lock cannot have been installed and it must be in its original packaging just like it was received. All instructions and templates must be returned as well. Product orders returned to us with packaging that has been opened are subject to a 25% re-stocking fee. Please do not send back installed products as we can’t accept these and we would need to return the product back to you.
- The items need to be returned just like they were sent: inside of another protective box. Do not use the original product box as the return shipping box. Shipping labels, writing, or tape on the original product box it will result in a restocking fee and possibly void the return.
- We do not accept returns/exchanges of Keyed Alike orders. This applies to standard and IC/removable core cylinders.
- Services Rendered such as code setting, programming, and keying alike are non-refundable items.
- Third party services purchased outside of GoKeyless will not be reimbursed, including but not limited to locksmiths, installers, and other trade professionals.
- We do not accept returns/exchanges of special orders.
- We do not accept returns/exchanges of orders with 12 or more of the same item. See our policy for orders with 12 or more item.
Send an email to [email protected] with the following information:
- Name
- Order #
- Phone Number
- Which product you would like to return/exchange
- Reason for return
- Trouble Ticket # (if applicable)
- Date Stamp on Lock* (Alarm Lock Trilogy locks only)
- Have the items been installed/used?
Wait for a reply from us. We will respond within one business day.
If your return/exchange request meets the conditions mentioned above, you will be given a RMA#. This is the authorization to return your product to us.
Return Address: | GoKeyless RMA# XXXXXXXXXX 2053 Lyons Rd Miamisburg, OH 45342 |
- RMA#’s are valid for 15 days from the date issued, the product must be returned to us by this date.
- You may use any shipping carrier of your choice. We are not responsible for any shipping costs when returning the product to us.
- We suggest that you insure the package. We are not responsible for lost packages.
- New Condition: The lock cannot have been installed and it must be in its original packaging just like it was received. All instructions and templates must be returned as well. Product orders returned to us with packaging that has been opened are subject to a 25% re-stocking fee. Please do not send back installed products as we can’t accept these and we would need to return the product back to you.
- The items need to be returned just like they were sent: inside of another protective box. Do not use the original product box as the return shipping box. If you put shipping labels, writing, or tape on the original product box it will result in a restocking fee and possibly void the return.
- The RMA# needs to be clearly displayed on the return label. If you ship a return to us that does not have an RMA# or Exchange# you may not receive credit for the items and thus not receive a refund. If we are actually able to find out who shipped the return, it will be subject to a restocking fee.
Once we receive the return we will promptly review the product’s condition. If all of the conditions are met, we will refund your purchase minus the price of the shipping. Refunds are issued by our Accounting Department approximately 1 week after the returned package has been recieved and processed.